Refund and Returns Policy

Refund & Exchange Policy

At SAAVNA, we are wholeheartedly committed to ensuring your complete satisfaction with every purchase. We understand that, occasionally, issues may arise, and we have implemented clear and comprehensive policies to address them.

Damaged or Defective Products

We are pleased to accept returns in the unfortunate event of receiving damaged or defective products, or if, by chance, you happen to receive an incorrect item. In such cases, we will promptly and gladly issue a full refund.
We kindly request that upon receiving your order, you take a moment to inspect it carefully. Should you discover that the item is defective, damaged, or that an incorrect item has been delivered, please contact us without delay. This will enable us to conduct an immediate assessment of the issue, ensuring we take the necessary steps to rectify it to your utmost satisfaction.

To be eligible for an exchange, please ensure the following criteria are met:

The product must be returned within 7 days from the date of delivery.
The item is returned in its original packaging with product tags intact.
The product should remain unstitched, unused, and unaltered in any way.
To expedite the processing of your refund we do require a photograph or video showcasing the damage at unboxing.
Additionally, please retain the receipt or proof of purchase.

Furthermore, please share the Order ID & return courier tracking ID to facilitate the exchange process.

Upon receiving and inspecting your return, we will promptly notify you of the approval status for your refund. If your return is approved, the refund will be processed through your original payment method. Kindly note that the refund may take 3-7 business days to be credited from the date of the return’s delivery.

Exchange Policy

We kindly remind our valued customers that our exchange policy allows for a one-time exchange only. If your dissatisfaction with a product stems from appearance, color, or size-related issues, you have the option to select an alternative product from our collection.

To ensure a seamless exchange process, we kindly request that you promptly notify us of your exchange requirement as soon as you identify it. This swift communication allows us to reserve the desired items for you, ensuring their availability before they potentially become unavailable due to high demand.

To be eligible for an exchange, please ensure the following criteria are met:

The product must be returned within 7 days from the date of delivery.
The item is returned in its original packaging with product tags intact.
The product should remain unstitched, unused, and unaltered in any way.
Additionally, please retain the receipt or proof of purchase.

Furthermore, please share the Order ID & return courier tracking ID to facilitate the exchange process.

Upon receiving and inspecting your return, we will promptly notify you of the approval status for your exchange. If your return is approved, your exchange order will be swiftly dispatched.

Return Address

SAAVNA
Kytharam complex, Union club junction,
Temple road – Kottayam
Pin 686001

Initiating a Return

To commence the return process, please contact us through any of the following channels:

We kindly request that you obtain prior authorization before sending items back to us. Unapproved returns cannot be accepted. Your cooperation is greatly appreciated.

Your satisfaction remains our paramount concern, and we are unwaveringly dedicated to ensuring a seamless and exceedingly satisfying shopping experience.